Jolene plays a central role in ensuring that the day-to-day workings of Henceforward run smoothly and reliably. With over 25 years’ experience across long-term insurance, investments, retail operations, and small business ownership, she brings depth, precision and calm execution to the firm’s operational backbone.
Detail-orientated and highly organised, Jolene is responsible for coordinating client administration, maintaining accurate records, and supporting advisers so that clients experience a seamless and well-run service. Her work is grounded in a strong client-first mindset — making sure that processes are clear, follow-through is consistent, and nothing slips through the cracks.
Jolene has a particular passion for technology and process improvement. She is a strong advocate for efficient, paperless systems and is continually focused on refining workflows, improving accuracy, and creating a smarter, more streamlined administrative environment.
Outside of work, Jolene enjoys spending time outdoors, exploring creative interests, and adventuring with her much-loved dog, Lily — a balance that mirrors her thoughtful, steady approach to her role at Henceforward.
